Customer Cases

The Crisis An MRO provider faced an AOG crisis in Townsville, Australia, requiring urgent delivery of a $59k USD DC power module from Savannah, USA. The catch? Zero direct flights and a non-negotiable 72-hour deadline. Key Challenges Instant Quote Acceptance: Client approved our proposal within 1 minute—no margin for error. High-Value, Zero Tolerance: Component required anti-static handling and end-to-end tracking. Single-Point Clearance: All customs processes concentrated in Sydney, bypassing U.S. formalities. Our Game Plan Lightning-Flight Routing: UA6185 (Savannah-Houston): Hand-carried by courier, no U.S. customs filing. UA101 (Houston-Sydney): Real-time IoT monitoring with humidity alerts. QF1990 (Sydney-Townsville): Cleared customs in 2 hours via pre-audited docs. Sydney Customs Sprint: Pre-submitted compliance certificates and commercial invoices. Coordinated with Border Force for “AOG Express Lane” inspection. Client Transparency: Shared live tracking every 30 minutes. Mission Timeline 16:20 Inquiry → 17:37 Contract Signed Mar 16 15:29 Departed SAV → 17:24 Arrived IAH (Direct transfer) Mar 16 21:25 Departed IAH → Mar 18 07:00 Landed SYD Mar 18 05:09 Customs Cleared Mar 18 19:26 Delivered Results $810k Loss Averted: Aircraft resumed operations within 4 hours. Zero Customs Holds: 100% document accuracy ensured seamless clearance. Why BaiyueLogistics? AOG Precision Network: worldwide agents, 24/7 standby. No Surprises Policy: Fixed pricing with compliance costs included. Need AOG Solutions…...

Introduction In the world of logistics, success is not measured by the distance covered but by the ability to deliver under the most challenging conditions. BaiyueLogistics a leading name in international logistics, recently demonstrated this by ensuring the on-time delivery of a critical shipment despite facing extreme weather conditions. This case study delves into the events that unfolded and the strategies employed by Bai Yue to uphold their commitment to timely delivery. Background The scenario unfolded when a client entrusted BaiYue with the urgent transportation of goods from Shanghai Pudong International Airport (PVG) to Aguascalientes (AGU) in Mexico, with a tight deadline of December 17th. The shipment was crucial for the client's production line, making the delivery timeline non-negotiable. Challenge The journey was expected to be a straightforward one with a layover at Dallas Fort Worth International Airport (DFW). However, a sudden downpour in Dallas forced a last-minute diversion to Houston, leading to significant congestion at the Houston airport. This unforeseen event threatened the delivery timeline and put Bai Yue's crisis management skills to the test. Response BaiYue's emergency response plan swung into action. The team engaged in proactive communication with the airline, ground staff, and the client to assess…...

In the rapidly changing global aviation industry, time is money, and efficiency is life. As a leader in emergency air logistics transportation services, Shanghai Bai Yue Aviation Services International Logistics Co., Ltd. has always adhered to the service philosophy of "fast, safe, and professional" to provide global customers with excellent logistics solutions. Today, we will showcase a successful transportation case - the emergency whole import air cushion truck transportation service of two aircraft engines from Chengdu to Hong Kong, including the customs clearance process from Shenzhen to Hong Kong, with a full door-to-door service. Customer Requirements Recently, we received an urgent task from an airline company to transport two aircraft engines from Chengdu to Hong Kong to support the upcoming aircraft maintenance work. Due to the special nature of aircraft engines, the customer has set strict requirements for the logistics service provider: to ensure absolute safety during transportation and to complete the inland transportation, customs clearance, and cross-border transportation in the shortest possible time. Solutions Faced with the customer's urgent needs, we quickly activated the emergency response mechanism and organized a professional team to formulate a plan. After in-depth analysis, we decided to adopt the following transportation plan for the…...